Sunday, July 1, 2018

Customer Service Officer



Customer Service Officer - 3 Month Renewable Contract

Reports to: Senior Customer Service Officer
Department: Sales & Marketing
Job Location: Abu Dhabi

Role
To effectively deliver best-in-class customer service, dispute management, efficient sales processes execution and accurate dispute registration and communication. The ultimate goal is to provide a seamless and integrated customer journey and a pleasant and swift experience.

Responsibilities
•    Meet sales targets and KPls communicated by Senior Customer Service Officer /Customer Service Manager.
•    Register and manage walk-in customers’ in the company Customer Relation Management (CRM) by extracting customers’ Credit Report from the credit bureau core as well as handling client disputes (validation, registrations and tracking).
•    Reduce customer waiting time and increase efficiency in processing service requests through best-in-class customer service levels.
•    Adheres to company audit, legal, security, confidentiality and any other requirement as per company policy or instruction by Senior Customer Service Officer /Customer Service Manager.
•    Guides customers towards the right product to meet their needs and requirements.
•    Handle the online credit report processes.
•    Continuously propose changes to processes and systems with the objective to streamline and enhance the Customer Journey and overall experience.
•    Provides support on additional tasks and undertake responsibilities as decided from time to time by the Senior Customer Service Officer /Customer Service Manager.

Requirements
Prerequisites
•    Ability to comprehend and store recall information on the business and its products/services/processes.
•    Proven career experience in dealing with customers.
•    Experience working in financial services industry and in sales/customer service.
•    Proficient in English and Arabic.
•    Extremely ethical and private in customer dealings.
•    Excellent communication and soft skills.
•    High School or Diploma in any field preferable.

About the Company
italent has been around since 2012, when we saw that businesses needed better talent solutions for their employment requirements. By focusing our efforts on quality products and services that are simple-to-use and innovative, our team brings you the best results without any unexpected additional costs and unnecessary complications. Simply put, we love helping businesses find and keep the right people.

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