Wednesday, June 20, 2018

Manager - Merchant Alliances

 To initiate, maintain and grow relationships with key merchant partners in order to deliver the best exclusive offers and promotions to ADCB retail customers, increase product uptake and build customer loyalty


Key Merchant Partnerships
•    Identify, research and implement specific, relevant and targeted ‘offers’ to identified customer segments across consumer banking products in order to increase the offerings of retail banking in alignment with customer needs and increase the uptake of products
•    Work in collaboration with product and segment managers to implement the promotions and events with the objective of increasing the coverage of the ‘Touchpoints’ programme amongst different categories of merchants
•    Assist in project for launch and growth of online redemption portal and new point of sale machines for Touchpoints redemption to provide accessibility for users

People Management
•    Manage self and team in line with ADCB’s people management policies, procedures, processes and practices to ensure adherence and to maximise own and employee contribution to business performance
•    Organise and supervise the activities and work of the team to ensure that targets and objectives are achieved and the business plan is delivered in line with the required policies, processes, procedures and systems

Policies, Processes, Systems and Procedures
•    Implement approved departmental policies, processes and procedures, and ensure employee adherence so that work is carried out to the required standard while delivering the required standards of service to customers and stakeholders

Continuous Improvement
•    Manage and motivate the team to ensure they contribute to, and participate in, the identification and implementation of change initiatives, programmes and projects in line with the bank’s standards

Customer Service
•    Demonstrate Our Promise and apply the ADCB Service Standards to deliver the bank’s required levels of service in all internal and external customer interactions


Minimum Experience:
•    At least 8 – 10 years of experience in a bank with at least 3 – 4 years of experience directly related to merchant partnerships/loyalty marketing programmes in a retail environment

Minimum Qualifications:
•    Bachelor’s Degree in Finance or Marketing

Professional Qualifications:
•    Qualification in Banking Product Management

Knowledge and Skills:
•    Experience in setting up alliances with merchants
•    Industry knowledge and network
•    Knowledge of web channels and technologies
•    Content management tools
•    Online marketing and social media strategies
•    Planning, analytical and time management skills
•    Written and spoken English

About the Company
Founded in 1985, ADCB employs more than 4,000 staff from 62 nationalities, serving over 600,000 retail customers, and approximately 50,000 corporate and SME clients. The bank operates in 48 branches, 4 pay offices, 2 branches in India, 1 branch in Jersey and a representative office in London. By the end of March 2015, the total assets of ADCB amounted to AED 207 billion.

ADCB is a full-service commercial bank that offers a wide range of products and services including retail banking, wealth management, private banking, corporate banking, commercial banking, cash management, investment banking, corporate finance, foreign exchange, interest rate, currency derivatives, Islamic products, project finance and property management services.

ADCB is 58.08% owned by Abu Dhabi Investment Council, the investment arm of the Government of Abu Dhabi. The banks shares are traded on the Abu Dhabi Securities Exchange. By the end of March 2015, excluding treasury shares, ADCBs market capitalization was AED 34 bn .

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