Tuesday, May 8, 2018

Electrical Technician - Talent Pooling

 Electrical Technician - Talent Pooling

Reporting to: MEP Engineer

Division / Function: IFS / Talent Pooling

Base location: UAE

Serco Leadership Tier: Team Member

Key purpose

To carry out allocated planned and reactive maintenance, fault diagnosis and carry out remedial repairs on building services and power systems electrical assets and associated equipment. To be able to work independently with minimal supervision where appropriate, or work as part of a team. Quality of maintenance and repair services and safe working practices are paramount in carrying out the duties.

Structure and reporting relationship

Electrical Technician will be reporting to the MEP Team Leader and Engineer.

Based on the specific requirement of the role

Key Accountabilities

- Carry out the planned and reactive maintenance on the electrical services and systems such as, lighting, emergency lighting, small power, switchgear, motors, pumps, control panels, instrumentation, BMS, HV & LV power distribution, UPS, generators, and other associated plant.
- Monitor, rectify and/or repair electrical systems and services and maintain and update records on a daily basis.
- Assist in monitoring electrical consumption, collation of consumption figures, and update central records as required.
- Integrate and communicate effectively with other trade staff (Mechanical, HVAC and Civil) as required.
- Participate in overtime, shift work and/or out of hours working as governed by the necessity to maintain continuity of operation of essential plant and systems.
- Participate in emergency on-call service during non-working hours, weekends and public holidays.
- Carry out maintenance and repair activities as directed by the electrical technician / Supervisor and adhere to Risk Assessments and Standard Operating Procedures.
- Conform to all necessary internal and/or external approvals before, during and after maintenance and repair work including Permit to Work and LockOut / TagOut procedures.
- Integrate and communicate effectively with other electrical technical staff and other trade staff (Mechanical, HVAC and Civil) as required.
- Maintain up to date knowledge through technical training provided by the Supervisor for the safe and efficient operation of all maintenance and repair duties.
- Ensure that plant rooms are tidy and all assets and building structure are in good repair and painted to promote the professionalism of the company
- Participate in the Health, Safety & Risk programs including toolbox talks, health safety and environmental training related to work activities especially electrical safety and working at heights
- Use safe systems of work when working with all building services electrical equipment.
- Carry out all other duties as directed by the line management to the benefit of the Serco FM services to the Client.

HSQE Responsibilities and Information Security Responsibilities

- Attend all toolbox talks and safety briefings.
- Adhere to all HSE requirements and Codes of Conduct of the company.
- Adhere to all Risk Assessments / Method Statements to ensure safe working practices.
- Exercise a personal duty of care for own and teams health, safety and welfare
- Use safety equipment (including PPE) as required and intended
- Lead by example and look at ways to conserve energy, water and resources and minimise the generation of waste through personal performance and raise recommendations on how to improve existing processes on this regard within/outside their departments through their Line Manager, Departmental Safety Meetings and any other appropriate available channels.

Essential Technical and Professional Skills, Knowledge and Qualifications


- Vocational training certificate in electrical building services, power and distribution or other relevant and recognized qualifications in the electrical operation, maintenance and repair.
- High School Diploma
- Good level of the English language both written and spoken


- Able to foster good relations with colleagues and other departments and be a good team player.
- Have a competent command of both spoken and written English
- Flexibility, excellent attention to detail and ability to identify key issues.
- Able to work under stringent deadlines and high pressure environment.
- Technically competent with a clear technical understanding of buildings Electrical services and associated equipment.
- Proficient and able to demonstrate a complete understanding of electrical planned maintenance and repair services.
- Technical and safety awareness with a clear understanding of electrical safety, permit to works, processes, procedures, use of electrical tools and associated test equipment.


- At least five year of experience with advance knowledge in electrical equipment and power supply and distributions systems and associated lighting and control systems in a commercial buildings or hospital or other facilities management building services engineering environment.

Additional / special features of the role

- Ensure compliance with the Serco Management System and all relevant business processes, procedures and work instructions to deliver all work with appropriate quality and governance standards
- Ensure security and integrity of all data provided including reporting performance, finance and customer information; reference Serco non-disclosure policy
- To exercise personal duty of care for their own health, safety and welfare and for those affected by their acts or omissions; reference SMS GSOP-HSE1-6 Serco organisational HSE responsibilities
- Ensure compliance with all training requirements of Serco and ensure adherence to these requirements at all times whilst in employment
- Report any accidents, incidents, breaches or potential breaches to appropriate management or the speak up process

Serco is committed to Equal Employment Opportunities and is committed to ensuring the safety of all of its employees through its Zero Harm initiative.

About the Company
Serco is a FTSE 250 international service company which combines commercial know-how with a deep public service ethos.

Serco customers are looking for expertise in managing their people, processes, technology and assets more effectively. We advise economic decision makers, design innovative solutions, integrate systems and - most of all - deliver quality services directly to the public.

Serco supplies to governments, government enterprise, agencies and companies who seek a trusted outsourcing partner with a solid track-record of service excellence. Serco people offer operational, logistical and technical expertise in the Transport, Justice and Immigration, Defence, Education and Healthcare industries as well as in the commercial sectors of Facilities Management.

Serco Middle East have been in the Region since 1947, starting out delivering Air Traffic Control Services in Bahrain; a service we are proudly still running today and have expanded to include many other Airports in the region.

We have expanded significantly since that time across the UAE, Saudi Arabia and Qatar. We have been supporting the RTA to operate the Dubai Metro since 2009, are preparing to launch the flagship Saudi Arabia Passenger Rail service from Riyadh to Qassim in 2016. We deliver Facility Management services to both Cleveland Clinic and Healthpoint Hospitals in Abu Dhabi, large-scale medical facilities in Saudi Arabia and a range of educational and commercial properties in the UAE. We also deliver postgraduate education to Officers in the Qatar Armed Forces through the Joaan Bin Jassim Joint Command and Staff College in Doha.

Focusing on our core values, and creating a positive environment for employees to thrive, we look forward to a bright future as we continue to grow with the region.

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