Sunday, December 31, 2017

E Commerce & Customer Care

We are looking for an experienced e commerce candidate that will be able to lead our online business. Helping to create a strong brand image, encouraging online sales, managing the online transaction system, improving user experience, nurturing prospects and customer care, and updating the online store.

Main responsibilities:
* Generate and update website content (products, content, promotions, blogs)
* Develop strategies to build traffic & sales via the website
* Plan, define and implement website changes and functional improvements
* Maintain and update the online and social media marketing strategies for the website
* Monitor key performance indicators on the website and develop plans to improve them
* Evaluate approaches & strategies to improve website sales conversions & customer engagement
* Develop and maintain strong social media marketing campaigns
* Handle customer care, complaints and queries

Reporting to: Director
Duration: Permanent Position
Desired start date: As soon as possible
Probation: 3 months

Soft Skills and Personality traits: Highly motivated, extremely organised and driven individual that can work independently and within a small team.

The candidate must have a keen eye to detail, be a native English speaker and have a passion for social media and online marketing.

Experience of pet ownership or working in the pet industry is a real bonus!

Specialist knowledge: E-Commerce, Social Media Marketing, Customer Care
Nature and length of previous experience: At least 2 years experience working for an e-commerce company

About the Company
Pet’s Delight is a family owned pet boutique that strives to bring the finest quality products from caring, quality suppliers worldwide. Founded in 2005, we help busy pet owners get exactly what is needed to take the best possible care of their beloved pets. With 7 conveniently located pet boutiques located in the heart of the UAE’s main prestigious communities, we are never too far away, and constantly thrive to offer unparalleled customer care and support.

Pet’s Delight is a Branch of Arab Land Trading L.L.C which is the largest pet supplies importer in the Middle East.

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